We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To
be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@vapecasa.com
If
your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@vapecasa.com
Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding
the above, if the merchandise is being shipped into the European Union,
you have the right to cancel or return your order within 14 days, for
any reason and without a justification. As above, your item must be in
the same condition that you received it, unworn or unused, with tags,
and in its original packaging. You’ll also need the receipt or proof of
purchase.
Refunds
We will notify you once we’ve received and
inspected your return, and let you know if the refund was approved or
not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the
refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vapecasa.com
